Cancellation & Order Modification Policy

Last Updated: June 3, 2026

At WearandHome, we aim to process and dispatch your orders as efficiently as possible. Because our logistics network initiates order preparation shortly after checkout, we offer a narrow timeframe for adjustments. This policy details the specific conditions under which cancellations or modifications can be processed.

By finalizing an order on wearandhome.com, you acknowledge and agree to the terms listed below.

⏱️ 1. The 12-Hour Modification Window

To maintain quick shipping speeds, we provide a short grace period for order alterations.

• Timeframe for Changes: You can request a cancellation or modification within 12 hours of placing your order.

• Eligibility: Adjustments are only guaranteed if the order has not yet progressed into the processing, production, or packaging phases.

• Post-Window Rule: Once the 12-hour limit passes, orders are automatically routed to our fulfillment hub and can no longer be intercepted or revised.

📩 2. How to Request an Order Revision

If you need to adjust your order details or void a purchase, please contact our customer care team immediately. Please include your Full Name and Order Number for faster handling.

• 📧 Email: support@wearandhome.com

• 🕘 Support Hours: Monday – Friday | 9:00 AM – 6:30 PM (EST)

Note: Requests are handled in the exact order they arrive. Contacting us immediately via email gives the highest chance of modifying your order details before it hits the warehouse floor.

🚫 3. Orders Already in the Fulfillment Phase

Once an order has been picked, packed, or assigned to a delivery carrier (such as USPS, UPS, or DHL):

• Cancellations: Are strictly prohibited at this stage.

• Modifications: We cannot modify delivery addresses, recipient names, or product options (size/color) after a shipment is dispatched.

• Next Steps: If your package has already shipped, please receive the delivery first and then refer to our Returns Policy to send the item back for a refund.

• Address Accuracy: WearandHome is not liable for orders lost due to inaccurate or incomplete shipping info provided by the buyer. If a package returns to our facility due to an invalid address, reshipping costs will be required to mail it out a second time.

📊 4. Policy Matrix & Fee Overview

Request Type	Timing	Expected Outcome
Cancellation	Within 12 Hours	✅ Full Refund (No Fees)
Cancellation	After Processing Starts	⚠️ Subject to handling/restocking fees
Cancellation	After Shipment	❌ Return Required (Shipping Non-Refundable)
Item/Address Change	Within 12 Hours	✅ Processed at no extra charge
Item/Address Change	After 12 Hours	❌ Modification not possible

🛡️ 5. Special Terms & Exceptions

• Customized Orders: Products tailored to your personal requirements may enter production immediately. These items might be ineligible for cancellation even within the 12-hour window once manufacturing has commenced.

• Peak Holiday Seasons: During promotional periods or high-volume sales events, our warehouse operations move at an accelerated rate. The cancellation window may be significantly reduced as we prioritize rapid shipping.

• Combining Purchases: For logistical accuracy, we are unable to merge separate orders into a single shipment once checkout is finalized.

🏢 6. Customer Support Contact

For all inquiries regarding order modifications or cancellations, please reach out to our help desk:

WearandHome

• 📍 Address: 9771 Good Luck Rd APT 4, Lanham, Maryland 20706

• 📧 Email: support@wearandhome.com

• 🕘 Hours: Monday – Friday, 9:00 AM – 6:30 PM (EST)