Returns & Refund Policy

Last Updated: June 3, 2026

At WearandHome, we want to ensure that every custom-made piece brings joy and satisfaction to your lifestyle. Because our products are crafted strictly on-demand (Print-on-Demand) upon purchase, we have instituted a clear, structured protocol for processing returns, replacements, and refunds.

Should you encounter any difficulties with your order, please reach out to our dedicated support team at support@wearandhome.com within 30 days of package delivery to submit a claim.

📖 1. Business Identity & Support Hours

• Store Brand: WearandHome

• Corporate Address: 9771 Good Luck Rd APT 4, Lanham, Maryland 20706, United States

• Customer Care Email: support@wearandhome.com

• Operating Hours: Monday through Friday | 8:00 AM – 5:00 PM Eastern Standard Time (EST)

⚠️ Important Note: We operate exclusively via email to ensure accurate tracking and documentation. Telephone support is not available; all queries must be routed to our official support email for proper verification.

🛡️ 2. Replacement & Exchange Criteria

Given that our Print-on-Demand inventory is custom-manufactured, standard item exchanges are exclusively reserved for production mistakes or fulfillment errors. We will gladly provide a complimentary replacement or issue a full refund if your item presents a major defect, such as:

• Severe Discrepancies: The final printed design is noticeably warped, misaligned, heavily faded, or varies significantly from the product preview selected during checkout.

• Transit Damage: The product arrives ripped, broken, or flawed due to manufacturing oversights or carrier mishandling.

• Fulfillment Mistakes: You receive an alternate size, wrong product variant, or completely different color from the one documented on your original invoice.

• Lost Shipments: The logistics carrier formally declares that the package was lost in transit before arriving at your destination.

🔎 How to Submit a Claim:

To accelerate your replacement or refund, please send an email to support@wearandhome.com containing:

1. Your unique Order Number.

2. High-resolution photographs or a brief video demonstrating the specific issue, positioned on a flat surface with original tags clearly visible.

Note: If the defect concerns sizing or print alignment, please lay a physical measuring tape or ruler across the problem area within your photo.

Once our team verifies the issue, we will ship a brand-new replacement at absolutely no extra cost to you. You are not required to send the damaged product back to us.

🚚 3. Physical Return Protocols

In exceptional cases where our compliance team formally requests an item to be mailed back to our facility, you must strictly follow these requirements:

• Return Mailing Address: 9771 Good Luck Rd APT 4, Lanham, Maryland 20706, United States

• Shipping Costs: Customers are responsible for funding their own return shipping labels. Original delivery fees, processing charges, and local duties/taxes cannot be refunded.

• Product Condition: Items must remain entirely unworn, unwashed, unused, and packed in their original packaging with all product tags fully attached.

• Mandatory Prior Approval: Please do not mail any items back without receiving explicit, written clearance from our customer support desk first. Unsanctioned returns cannot be managed and will be forfeited.

💳 4. Refund Approvals & Timeframes

We will authorize a full monetary refund or process a free replacement order if your request satisfies any of the following conditions:

• Your order cancellation was successfully submitted and approved within our authorized grace window.

• Your package has not arrived within 30 business days from your original purchase date.

• The item has verified manufacturing flaws, material defects, or sizing discrepancies validated by our support staff.

🕒 Refund Process Window:

Following written confirmation from our customer care desk, refunds are initiated immediately. The payout will be issued directly back to your original payment method (digital wallet or credit card) within 10 business days. Actual processing speeds depend entirely on your financial institution or card issuer's policies.

We kindly ask that you reach out to us for a resolution before opening a dispute or chargeback with your bank.

🚫 5. General Exclusions & Limitations

We cannot approve returns or issue refunds under the following scenarios:

• Change of Mind: Because every item is uniquely custom-printed at the exact moment of checkout, we are unable to facilitate refunds for buyers who simply change their mind or decide they dislike the style post-purchase.

• Buyer Errors: We assume no liability for issues caused by selecting the incorrect size, choosing the wrong color variant, or providing an invalid or incomplete shipping address at checkout. Please cross-check your shopping cart carefully before paying.

• Altered Items: Any products showing signs of wear, washing, alteration, usage, or missing tags and components will be automatically disqualified from refunds.

• Overdue Claims: All inquiries relating to delivery delays or transit issues must be logged within 30 business days of the initial order date. Claims received past this 30-day timeframe will be automatically denied.

WearandHome — Clear Information. Responsible Logistics. Transparent Consumer Policies.